Straumsvind

Orders & Shipping

How long does shipping take?

We offer various shipping options at checkout. Standard shipping typically takes 5-10 business days, while expedited options (2-5 business days) are available for most regions. You will receive a tracking number via email once your order is dispatched.

Do you ship internationally?

Yes, Straumsvind ships to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties or import taxes.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the fulfillment process.

Products & Compatibility

Are your gaming mice and keyboards compatible with my PC/Mac/Console?

Our gaming peripherals are primarily designed for Windows PCs and are typically plug-and-play via USB. Most are also compatible with macOS, though advanced software features may be limited. For console compatibility (PlayStation, Xbox), please check the product description for specific model details.

What is the wireless range of your Bluetooth speakers?

The effective range for our Bluetooth speakers is generally up to 10 meters (33 feet) in an open, unobstructed environment. Walls, interference from other electronic devices, and the Bluetooth version can affect this range.

Do mechanical keyboards come with extra keycaps?

This varies by model. Some premium mechanical keyboards include a keycap puller and a set of alternative keycaps (e.g., for gaming). Please refer to the "What's in the Box" section on the individual product page for exact contents.

Returns, Warranty & Support

What is your return policy?

We offer a 30-day return policy for items in new, unopened condition with original packaging. For defective items, please see our warranty information below. To initiate a return, please contact our support team at [email protected].

What warranty do you provide?

All Straumsvind products come with a minimum one-year manufacturer's warranty against defects in materials and workmanship. Warranty details, including duration and coverage, are specific to each brand and product. Please check the product documentation or product page for specifics.

Where can I find drivers or software for my device?

Drivers, firmware updates, and configuration software (if applicable) can be found on the support page linked on the specific product page on our site. If you have difficulty locating them, please email [email protected] with your product model.

My product is not working correctly. What should I do?

First, please consult the user manual for troubleshooting steps. If the issue persists, contact our support team at [email protected] with your order number, product model, and a detailed description of the problem. We will guide you through the warranty process if necessary.

Payment & Security

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure regional payment gateways depending on your location.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption for all transactions. We do not store your full credit card details on our servers. All payments are processed through trusted, PCI-DSS compliant payment gateways.